Refund policy

Returns & Refunds

We want you and your pet to love everything you order from We Got Your Dog. If something isn't right, we'll make it right.

30-Day Returns
You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original condition, and in their original packaging. For hygiene reasons, grooming tools and feeding products that have been used cannot be returned unless defective.

Damaged, Defective, or Wrong Items
Please inspect your order when it arrives. If your item arrived damaged, defective, or you received the wrong item, contact us within 7 days of delivery with your order number and a photo of the issue. We'll send a free replacement or issue a full refund — no need to ship anything back.

How to Start a Return
Email us at richard.edrington@yahoo.com with your order number and the reason for your return. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return cannot be accepted.

Return Shipping
Unless the return is due to our error (damaged, defective, or incorrect item), the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot issue refunds for returns lost in transit.

Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Please note your bank or card issuer may take additional time to post the refund.

Exchanges
The fastest way to get a different size or color is to request a return for the item you have and place a new order for the one you want.

Order Cancellations
Orders can be cancelled for a full refund as long as they have not yet shipped. Contact us as soon as possible if you need to cancel — once an order ships, the standard return process applies.

Questions?
We're here to help. Reach out anytime at richard.edrington@yahoo.com and we'll get back to you within 1 business day. 🐾